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20 years experience of the London residential lettings market

Why The London Agent



These are the terms and conditions that apply when you transact with The London Agent. Registered address is 3rd Floor, Albany House, 207 Regent Street, London W1B 3HH, ENGLAND. Registered with Companies House in London & Wales no 6744644.

The London Agent (UK) Ltd trading as The London Agent is an on-line booking agent. We do not own or manage the properties advertised on the site. When you book accommodation published at www.thelondonagent.com the agreement to rent is not between you and The London Agent.

Agreement to use accommodation or other services offered and published is made between the Provider, who may be the owner or property manager, and the Guest by accepting the terms of the Short Let Booking Contract.

The Short Let Booking Contract and the letting are all governed by and shall be construed in accordance with English law. By accepting the Short Let Booking Contract you agree to submit to the exclusive jurisdiction of the English courts.

The London Agent accepts the booking and payment on the understanding that all Guests have read, understood and accept the terms of the Short Let Booking Contract and the Small Print section on the property details.

The London Agent requires a part-payment or full payment to be paid. We will continue to market the property until payment is received and the booking is confirmed by email.

Monies can be paid by bank transfer, debit and credit card. Please include bank charges and allow for currency fluctuations when making a transfer. A Guest may elect to pay by credit or debit card in which case a merchant service fee will be levied.

Cancelation of the booking must be submitted to The London Agent by e-mail who will confirm receipt thereof. A booking cancelled forty-two nights or more before the start will receive a 50% refund of the total rent. If the booking is cancelled less than forty two nights before the start of the stay no refund will be made. We urge you to have travel insurance in place

Information that we provide is supplied in good faith and reasonable measures are taken to ensure the accuracy thereof. However, no warranties are expressed or otherwise implied relating to accuracy, fitness for purpose, compatibility or security. Information is provided on the understanding that The London Agent is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

The London Agent will not be liable for any accident, damage, loss, expense or inconvenience to person or property that you or any third party may suffer arising out of or in any way connected with your reservation and stay at the Property. The Guest is advised to take out insurance to cover any loss, damage or personal injury.

We may share details about the performance of obligations under this agreement by the Provider and Guest; past, present and future known addresses of the parties, with each other, with credit and reference providers for referencing purposes and rental decisions; with Utility and Water Companies, local authority Council Tax and Housing Benefit departments, Mortgage lenders, to help prevent dishonesty, for administrative and accounting purposes, or for occasional debt tracing and fraud prevention. Under the Data Protection Act 1998 you are entitled, on payment of a fee which will be no greater than that set by statute, to see a copy of personal information held about you and to have it amended if it is shown to be incorrect. We do not sell Guest details to third parties.

The trading hours of The London Agent are 9.00 am to 5.30 pm GMT Monday to Friday. These hours are the business day in the terms of this contract.

Guests may also be required to enter into booking agreements with individual Providers in addition to the Short Let Booking Contract provided by The London Agent.

The Lead Guest booking on behalf of other guests shall be held liable under the Terms and Conditions of this contract. If you are booking on behalf of others, please advise them of the terms and conditions contained herein.

We urge you to obtain holiday or travel insurance that will protect you against your costs incurred.

Short Let Booking Contract: PDF

© 2017 The London Agent